Privacy Policy

1. Who We Are

Express Plumbing Florence ("we," "us," or "our") operates the website plumbingflorencesc.com. We're a marketing and lead generation platform that connects homeowners in Florence, SC and surrounding areas with independent licensed plumbing contractors.

We are not a licensed plumbing company ourselves. All actual plumbing services are performed by independent contractors in our network. This Privacy Policy covers how we handle information collected through our website only.

2. Information We Collect

Information You Give Us Directly

When you call us, fill out a contact form, or request a quote, we may collect:

• Your name
• Phone number
• Email address
• Physical address or service location
• Description of the plumbing issue you need help with

Information Collected Automatically

Like most websites, we automatically collect certain technical information when you visit, including:

• IP address and general location data
• Browser type and device information
• Pages visited and time spent on site
• Referring website or search query that brought you here
• Cookie data (see the Cookies section below)

3. How We Use Your Information

We use the information we collect to:

• Connect you with licensed plumbing contractors in your area
• Respond to your service requests and inquiries
• Provide you with quotes and scheduling information
• Improve our website and service offerings
• Send you follow-up communication related to your request (if you've opted in)
• Analyze website traffic and user behavior to make our site better
• Comply with legal obligations

We don't sell your personal information to third parties. We don't use your data for unrelated marketing without your permission.

4. Cookies & Tracking

We use cookies — small text files stored on your device — to make our website work properly and to understand how people use it. Here's what we use them for:

Essential Cookies

These are required for the website to function. You can't opt out of these, but they don't collect personal information.

Analytics Cookies

We use tools like Google Analytics to understand traffic patterns, which pages get the most visits, and where users come from. This data is aggregated and anonymous.

Advertising Cookies

We may use Google Ads or similar platforms to run advertising. These tools use cookies to show you relevant ads based on your browsing behavior.

You can control cookies through your browser settings. Disabling cookies may affect how some parts of our website function.

5. Third-Party Services

We work with a handful of third-party services that may have access to certain data as part of how our website operates:

• Google Analytics — website traffic analysis
• Google Ads — advertising and remarketing
• Independent Plumbing Contractors — we share your contact information with the contractor assigned to your job so they can follow up with you
• Hosting & Infrastructure Providers — our website hosting provider processes data as part of normal site operation

These third parties are bound by their own privacy policies. We recommend reviewing them if you have concerns about how they handle data.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our website uses HTTPS encryption, and we limit who internally has access to the data we collect.

That said, no method of transmission over the internet is 100% secure. We can't guarantee absolute security, but we do our best to protect your information and respond quickly if something goes wrong.

We retain your personal information only as long as necessary to fulfill the purpose it was collected for, or as required by law.

7. Your Rights

Depending on where you live, you may have rights regarding your personal data, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to opt out of marketing communications at any time
• The right to know whether we sell your data (we don't)

To exercise any of these rights, just contact us at the details listed at the bottom of this page. We'll respond within a reasonable timeframe.

8. Children's Privacy

Our website is not directed at children under the age of 13. We don't knowingly collect personal information from children. If you believe a child has submitted information through our website, please contact us and we'll delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "last updated" date at the top of this page. If the changes are significant, we'll make that clear.

Continuing to use our website after changes are posted means you accept the updated policy. If you don't agree with the changes, please stop using the site.

10. Contact Us

Got questions about this Privacy Policy or how we handle your data? Reach out — we're happy to talk through it.